Your feedback is greatly appreciated - please forward all questions and comments to:
info@EZmpc.com
This FAQ is to answer common questions I have received during my 1,000+ mouthpiece refacing career. I've spent countless hours and days responding to the questions below. Please take the time to read through everything here (and on the rest of the website) very carefully so we can advance towards the very important matter at hand - so I can promptly provide you the very best refacing services available.
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What different kinds of mouthpieces do you work on?
I work exclusively on saxophone mouthpieces - every size from sopranino to bass. First person to send me a soprillo mouthpiece piece gets it refaced for free!
I work on mouthpieces made of every conventional material
hard rubber
plastic
brass
wood
stainless steel
crystal
Why would I consider having my mouthpiece refaced?
Difficulty playing your current piece - too much effort to get the desired sound, embouchure tiring too quickly.
You need something that plays, feels, or sounds different than your current setup.
You need something new as you are transitioning from concert band to jazz band - or vice versa.
Despite your every effort you still feel held back in some way.
You need a backup for your primary piece. Often, the client's "backup" becomes their primary piece!
More reeds will be playable straight from the box. A properly refaced piece will SAVE you money.
You want to spend less time fussing with your setup and more time PLAYING IT!
More restful sleep at night, win friends, influence people, etc...
It's fun to try new things! You don't have to be on a mission for the Holy Grail to enjoy a masterfully refaced mouthpiece. Explore!
What do you do when you reface a mouthpiece?
Review refacing services here...
How long will it take to do the reface?
Standard service is usually a 2-12 week turnaround.
Premium services are available for a faster turnaround.
Can you duplicate my favorite piece?- Absolutely! Maybe! Perhaps, perhaps, perhaps...
- There are subtle, sometimes immeasurable aspects to mouthpieces that can not be perfectly duplicated without performing a cast/mold (which I don't do... yet)
- Exact duplication can not be promised, though a "darn-near" replica can likely be accomodated. It might turn out close enough or "right on the money" - I just can't make any promises.
Are there any risks?
- I've never sent nor received a mouthpiece damaged while in transit.
- I've never cracked a piece that wasn't already beginning to crack.
- I've never chipped a piece that wasn't already beginning to chip.
- I can't control the condition of the piece before it's sent to me, therefore I can't (and won't) take responsibility for inherent flaws that expose themselves during the course of the reface. If anything comes up, I will stop the reface immediately and consult with you regarding possible courses of action.
- A package has never been lost while en route to me and only one package has ever been lost once I've sent it - and that was due to a fluke error by a Post Office worker. (Always check the receipt to be sure the customs form number appears on it - otherwise it didn't get scanned and enters Postal Purgatory!)
- If your performance career is over should the piece gets lost in the mail - don't send it to me!
- Mouthpieces that have been refaced previously - whether by a hack, a pro, or a professional hack (they do exist) - may not have enough material left to accomplish the objective.
I will leverage my expertise to your advantage to mitigate risk
and ensure you get the best possible performance out of the piece.
Is there a guarantee?
- Every reface comes with a 100% guarantee that my best effort will be applied to each and every project.
- When you receive your newly refaced piece, plan on taking at least two weeks playing the piece daily to give yourself a chance to adapt to it. Sometimes slightly different reeds or embouchure are needed once the piece has been "freed-up".
- After working with the new piece for a couple of weeks, do another client-assessment and contact me with any remaining concerns. In most circumstances, I will offer to tweak the piece for only the cost of return shipping if you feel something needs to be further addressed.
- Changing your mind on tip opening or baffle design, for example, will carry some additional expense but at a reduced cost.
- Refacing is an art as much as it is a science and needs to be appreciated as such.
- Refunds are processed only under the circumstance that the refacing project goes much faster than originally expected. There are times I receive a piece that only needs a very slight adjustment. Rest assured, you will not have to pay full price for small adjustments. Understand that what the client considers a small adjustment may actually be a significant undertaking.
Do you do refacing work for any famous players? Testimonials?
- I've worked on mouthpieces for professional recording artists as well as players brand new to the instrument - and saxophonists of every skill level in between! Testimonials can be seen here...
- Most of my work comes to me via word-of-mouth and referral from player to player. Refacing is very personal - even intimate in nature. I've worked on over 1000 mouthpieces without ever having paid a cent for print media advertising, booths at trade shows, etc.
- Mouthpiece refacing requires a great amount of trust - both ways. Building and maintaining that trust is central to what I do, and I appreciate the opportunity to work with new clients as much as I am happy to hear back from my "regulars".
- I don't like to use the term "friend" loosely, but I do feel I've made many good friends along the way.
- I have earned (and am honored) to be part of the worldwide community of saxophone musicians and I don't take anything for granted.
Is there anything I should do before having my mouthpiece refaced?
- Ensure your horn is in good repair before doing the client-assessment. Only if your horn is set up properly will you receive the full benefit of a reface.
- The mouthpiece is a critical part of one's setup, but other weak links in the chain will steal from the total experience. I advise all players to invest (a whopping $5) in a three foot rope light to run through their horn to check for leaks. You don't have to know how to fix your horn - but it helps if you can be specific with your tech about what needs to be addressed.
- Ensure your neck cork is full and contacts the inner bore of the mouthpiece securely at the tip of the neck. Tight at the back side doesn't matter, though that is typically all that most players consider. Wrap teflon plumbers tape or a small amount of cellophane tape around the tip of the neck cork if you feel it may be too loose.
- Try different reeds or strengths and note what gets better/worse. This is important input to share with me later on.
- Have another player try your setup to get a second opinion - get a third opinion, even. Have them try your piece on their horn, their piece on your horn, your piece on your horn. See if there's a pattern of mal-performance. A private instructor can help ensure any performance issues are not "operator error".
NOTE: Refacing is not a replacement for diligent practice and proper instruction - however, a proper setup will make your practice and (more importantly) your performance time more free and constructive.
Anything I shouldn't do before having my mouthpiece refaced?
- The absolute worst thing you could do prior to sending your mouthpiece to me is to try to fix it yourself! Unless you are ok with the prospect of throwing the piece into the garbage and buying a replacement, I strongly advise against taking matters into your own hands.
- It is always more work to undo mistakes than it is to simply improve an original piece. Repairing a maladjusted piece takes longer and is therefore more expensive. It's best to leave the piece in it's original state. If too much material is removed, it can be impossible to repair some pieces to their desired effect. Remember - I don't perform miracles, though I do have clients who would testify otherwise ;)
Do you have a waiting list?
- No. Not really. Not officially. Well... I have a list with requests that are over 24 months old. You don't want to be on that list, do you? Honestly, the demand is just too high for my time to function effectively that way.
- I work on pieces in a first-in/first-out fashion (for the most part). Regular clients do receive some slight preferential treatment when it comes to prioritizing what's worked on next - I'm not afraid to admit that I appreciate and encourage loyalty.
- The sooner you send your piece, the sooner you will have it back. It's as simple as that!
- If I were to hit a total dead zone (which never happens), I might go to the waiting list, but I have hundreds upon hundreds of pieces to prepare for outright purchase. I'm more likely to tend to those than to go to the waiting list.
Any mouthpieces for sale? Can I see some of your prior refacing work?
- Mouthpieces for sale can be seen here...
- A list of additional or upcoming mouthpieces is not available. They will appear when they are ready.
Your feedback is greatly appreciated - please forward all questions and comments to info@EZmpc.com
Epilogue...
While I wish I had all the time in the world for everyone's questions about saxophones, leather porosity, the myth of the parabolic bore and the meaning of cork - my clients appreciate my extremely serious dedication to their projects. Anyone who's worked with me in the past will testify that I strive to deliver my best on all counts. While I'll do anything reasonable to earn your trust and business, overly chatty clients will be directed to 1-900-Sax-Talk ($1.95 per minute). Operators are standing by waiting for your call...